Platform questions, training enquiries and support requests all arrive in the same place. We answer on business days, usually within a few hours.
Include the service name and the time the problem started. If a deployment failed, the build identifier from the deployment page saves a round trip.
support@rumuscloud.id
Tell us the team size, the tools you already use, and whether you have a Claude Console organisation. We reply with the next available cohort and what to prepare.
training@rumuscloud.id
Dedicated nodes, invoicing requirements, and anything needing a signed agreement.
sales@rumuscloud.id
Report vulnerabilities to the address below. We acknowledge within one business day and will not pursue researchers acting in good faith.
security@rumuscloud.id